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Evaluating Government Services in the UAE

Evaluating Government Services in the UAE

Sheikh Mohammed Bin Rashid Al Maktoum, the Ruler of Dubai and Vice President and Prime Minister of the UAE, recently unveiled the best-performing and worst-performing government services in the United Arab Emirates. Based on feedback from the public, the issuance of passports and driving licenses emerged as the most efficient service, taking less than 30 minutes to complete. On the other hand, attestation of educational documents and booking medical appointments were rated the lowest. This article delves into the details of the evaluation, highlighting the top-performing services, the need for improvement, and the impact of public feedback on enhancing service quality.

Evaluating Government Services: Sheikh Mohammed’s Initiative

Government Services Observatory: A Platform for Public Feedback

Sheikh Mohammed Bin Rashid Al Maktoum took to Twitter to announce the launch of the Government Services Observatory earlier this year. This initiative aims to evaluate the quality of government services provided in the UAE. The observatory serves as a platform where the public can provide their feedback on over 1,400 services, generating approximately one million responses per month.

The Public’s Evaluation: Best and Worst Government Services

According to the public’s evaluation, the service of passport issuance and driving licenses topped the list of best-performing government services. These services were highly praised for their efficiency, with the entire process taking less than thirty minutes. Additionally, the Ministry of Interior (MoI) and Foreign Affairs were recognized for their excellent services.

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On the other end of the spectrum, the services of attestation and equivalence of educational certificates, as well as booking medical appointments, were rated as the worst-performing services. The feedback received shed light on areas where improvements are required.

The Significance of Public Feedback

Sheikh Mohammed Bin Rashid Al Maktoum emphasized the importance of public feedback in recognizing the efforts of hardworking employees and facilitating further progress. The feedback not only highlights areas of excellence but also provides valuable insights into areas that require attention and improvement. This two-way communication allows the government to address the concerns and needs of the public effectively.

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